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AI Agents & Intelligent Assistants

Custom AI agents designed around the way your business actually operates.

An agent is not a chatbot bolted to your website. It is a defined role with a defined scope: it knows your business, follows your rules, escalates when it should, and works to the same standard you would expect from a good staff member. Capacity added without adding headcount.

Best suited to

Businesses at capacity where the next hire is hard to justify but the workload is real.

Typical timeline

Four to ten weeks per agent, including a supervised run-in period.

Scope

6 inclusions covering consultancy and delivery.

See what is included
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Scope

What is included

Engagements cover consultancy and delivery. Any AI platform, licence or usage fees are paid direct to the vendor and are quoted separately so you always see the real cost.

Included
  • Agent scope, guardrails and escalation rules agreed up front
  • Build, prompt engineering and integration with your tools
  • Approval steps so nothing is sent or booked without a human
  • Supervised run-in period with weekly tuning
  • Handover pack covering how to supervise and adjust the agent
  • 30 days of post-launch support
Not included
  • Model and messaging usage costs paid direct to vendors
  • Additional agents, priced individually
The problem

You are at capacity, but the next hire is hard to justify.

The workload is real and repetitive: enquiries to qualify, follow-ups to send, documents to draft. It is not enough to warrant a full role, but it is enough to hold the business back.

Sounds familiar?
  • Enquiries answered late because the team is on other work
  • Follow-up that only happens when someone remembers
  • Proposals and reports rebuilt from scratch each time
  • Knowledge sitting in one person's head
Our approach

How we work through it.

01

Define the role

We scope the agent like a job description: what it handles, what it never touches, and when it escalates.

02

Ground it in your business

Trained on your process, your tone and your commercial boundaries, connected to the data it needs.

03

Run supervised

Every output reviewed by a person during the run-in period until the quality is proven.

04

Widen the scope

Autonomy expanded only once the agent has earned trust, with full visibility of what it did.

What we cover

  • Lead qualification and inbound enquiry handling
  • Customer support and first-line response
  • Sales follow-up and pipeline nurture
  • Proposal and document generation
  • Internal knowledge assistants for your team
  • Reporting and administrative agents

Outcomes

  • Capacity added without adding headcount
  • Consistent responses that follow your tone, your rules and your commercial boundaries
  • Clear escalation paths so a person steps in when judgement or relationship matters
  • Full visibility of what the agent did, so nothing happens in a black box
  • A defined scope you can expand once the agent has earned trust

What you receive.

01

Agent role definition

What the agent owns, what it must never do, and when it hands to a human.

02

Knowledge and guardrails

The information it works from and the commercial rules it operates inside.

03

Supervised run-in

A period where every action is reviewed before the agent is trusted to act on its own.

04

Performance dashboard

Volume handled, escalations, and the outcomes the agent produced.

Timeline

How it runs.

Four to ten weeks per agent, including a supervised run-in period.

  1. 01
    Weeks 1 to 2
    Role definition

    Scope, escalation rules and success criteria agreed and documented.

  2. 02
    Weeks 3 to 5
    Build and grounding

    Agent built, connected to your systems and tested against real historical cases.

  3. 03
    Weeks 6 to 8
    Supervised run-in

    Live with human review on every action, tuned against real interactions.

  4. 04
    Weeks 9 to 10
    Handover

    Autonomy set, reporting in place, and the team trained on oversight.

Example use cases.

Anonymised examples of how this work plays out in established Australian businesses.

Lead qualification agent

Inbound enquiries were answered whenever someone had a free minute. The agent now responds immediately, asks the qualifying questions, and books the ones that fit straight into a calendar.

Every enquiry answered within minutes and unqualified leads filtered before they reach sales.

Sales follow-up agent

Quotes went out and then went quiet. The agent runs a structured follow-up sequence, references the specific quote, and flags genuine interest to the account owner.

A measurable lift in quote conversion with no extra work for the sales team.

Proposal generation agent

Proposals took a senior person half a day each. The agent drafts from past winning work, current pricing and the discovery notes, ready for a 20-minute review.

Proposal turnaround reduced from days to the same afternoon.

Internal knowledge assistant

Staff interrupted colleagues to find policies, past pricing and process detail. The assistant answers from your own documents and cites where the answer came from.

Fewer interruptions and consistent answers across the whole team.

Frequently asked questions

Pricing, timelines and what happens after you get in touch. If your question is not here, ask it on the written scope.

Pricing and scope

What the engagement covers and what you pay for.

Timelines

How long it takes and how it fits around your operations.

What happens next

From first enquiry through to post-delivery support.

About AI Agents & Intelligent Assistants

Questions specific to this piece of work.

All services

Explore the rest of the engagement

AI Business Assessment

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Business Systems & Workflow Optimisation

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AI Implementation

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Ongoing AI Partnership

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QuikOps Audit

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AI Readiness Assessment

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No calls, fully automated

Enquire about AI Agents & Intelligent Assistants

Tell us a little about the business and we will be in touch about ai agents & intelligent assistants.

  • · Fixed price, fixed timeline
  • · Vetted Australian consultants
  • · Delivery guarantee on every project
Service selected

AI Agents & Intelligent Assistants

AI jobsBuild tier

Project priced on the agreed scope, with milestones and a delivery date.

First and last name is plenty.

We only use this to send your written scope, no calls.

34/80

A few words, for example Law firm or Plumbing.

Optional. Australian mobile or landline, for example 0412 345 678 or (02) 9876 5432.

Quick ROI calculator

Three numbers. We will estimate the time and money your business could reclaim.

Hours reclaimed / week
8 hrs
Hours reclaimed / year
345 hrs

Assumes 50% of repetitive work can be automated or handed off, based on 46 working weeks a year. This is a rough guide only, your actual savings depend on the workflow.

0/1200

Two or three sentences: the task, who does it, and roughly how long it takes each week.

Call with: You, AI Agents & Intelligent Assistants
Page: service-ai-agents

What we will dig into:
- Tell us where most of your time goes above and we will tailor the agenda around it.

In writing: map the bottleneck, agree the audit scope, then a fixed price and timeline.

This updates as you type and is what your consultant sees before the call.

Start with the business, not the technology.

One conversation, one clear view of where AI belongs in your business, and a roadmap ranked by impact.

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